This Doctor Is Too Wealthy

”First and foremost, when dealing with complaints, one must handle them truthfully and not just accept whatever the patient says. Work must be done diligently. Strive to provide a pleasant and comfortable environment for patients, while also protecting colleagues to the greatest extent possible. For those who are unreasonable and maliciously complain because they did not achieve their desired expectations, simply ignore them. On this point, Du Heng’s attitude is very clear.

Similarly, as another main component of healthcare, nurses must have adequate professional knowledge. Nurses are not just waitresses capable of fetching medicine and injections; they are caregivers and an indispensable part of the medical process. Basic drug knowledge and medication guidelines must be met, as they are the last line of defense in treatment. Most importantly, nurses face patients directly and have the most contact with them. If their professional knowledge is insufficient, they will likely cause conflicts between doctors and patients.

Just like the question raised by that patient: was he asking how the medicine came about, or how it was obtained? Definitely not. He probably meant to ask what drugs were used to make the medicine. The young girl’s answer was humorous, and the patient didn’t take offense. But what if she encountered a difficult one? Like that family member who mistook fat emulsion for Nutrition Express—they would certainly give the young nurse a hard time. Moreover, if it really happened, it would be a valid complaint, and Du Heng couldn’t find a good reason to be biased. So when Wang Lili left Du Heng’s office, her face was dark. Being called in twice in one morning was quite irritating.

Therefore, when she returned to the nurse station, Wang Lili announced something that made all the nurses’ faces turn grim. ”Nursing theory test this afternoon, practical assessment tomorrow afternoon, and monthly exams from now on at random times and on short notice.” Whether they were old employees or newcomers, all were staring at each other in disbelief after Wang Lili’s announcement. But seeing Wang Lili’s dark face and thinking about what had happened earlier with Du Heng, they knew she must have been scolded, so none of them dared to argue.

Checking the time, Du Heng decided to do the remaining treatments in the afternoon. He then went to find Yu Haiting to ask about the preparations for the Emergency Department and whether he needed any help.

”There’s no problem,” Yu Haiting said. ”It’s basically complete. Secretary Lu helped me find almost all the necessary equipment for the ambulance. Although they are all old devices, they are enough for transportation.”

The result was as Du Heng had expected. At this stage, or even for a long time to come, this was all the Health Clinic could do. Not enough staff, no emergency professionals, inadequate equipment, insufficient funds; there was no way to start independent emergency care. Being able to complete emergency transfer work well would already be a very successful accomplishment.

Yu Haiting continued, ”We’ve submitted the materials to the Bureau. After they approve it, they will directly help us connect to the 120 platform, and then we will need to accept unified dispatch.”

Du Heng asked, ”Since it’s a transfer, which hospital are we connecting with? We can’t just pick up a patient and then start looking for a hospital, right?”

”We will handle what we can,” Yu Haiting replied. ”For cases we can’t, we’ll send them directly to the Municipal First Hospital. Director Zhou Yixian over there is easy to talk to. Secretary Lu went there last Friday, and he agreed right away.”

Du Heng nodded, not surprised. As a higher-level hospital, the Municipal First Hospital had the obligation to accept patients transferred from lower-level hospitals. Besides, they still owed him a favor. Although this favor wouldn’t be mentioned by either party, it was still a favor owed. Unless one was truly shameless, they couldn’t just pretend it never happened.

Yu Haiting, sounding slightly disappointed, said, ”Actually, the closest option to us should be the Third Hospital, but as you know, it’s a mental illness hospital and not suitable for collaboration. Another option is the Military Hospital, which is close and has better facilities, but they’re unwilling. It’s a pity.”

Du Heng asked with some doubt, ”Didn’t you ask the Municipal Traditional Chinese Medicine Hospital? They also have an Emergency Department.”

Yu Haiting said disdainfully—since they were familiar with each other, his words were blunt—”They’re not worth it.”

Okay, pretend I never mentioned it! Du Heng thought, and didn’t bring up the topic again. Yu Haiting and Lu Zhongjiang had already taken care of everything, which was a relief for him.

Seeing it was almost time for lunch, the two headed to the Canteen together. On the way, Yu Haiting continued, ”I originally wanted to provide some emergency training for our people, but the Municipal First Hospital looks down on us and doesn’t trust us. They said they want to send someone over to train us specifically and give us lectures.”

Du Heng’s eyes lit up. ”That’s good news! When are they coming? Do we know who they’re sending?”

”They said they’ll send someone next week, but they didn’t specify who,” Yu Haiting replied.

”You should take charge of this and ask for more details,” Du Heng said. ”Make sure everyone listens carefully during the class and learns real skills. Starting this Wednesday, I’ll be very busy, so you’ll need to handle this more.”

Feeling that he hadn’t stressed it enough, Du Heng added, ”All doctors, nurses, and even the drivers must learn well.”

”Don’t worry,” Yu Haiting assured him. ”Everyone will definitely learn well.”

They both got their meals and had just sat down to eat and chat when Du Heng’s phone rang.